FAQ

What is your current turnaround time?

At this moment our turnaround time is 2-3 weeks before shipping. Shipping usually takes 3-5 additional days. If you need an item by a certain date, you can reach me at kate@upperlooper.com, and I may be able to help. 

 

How much is shipping?

 

I have a question about sizing, a style, or a fabric. How can I get in touch? 

Just email me at kate@upperlooper.com, and I’m happy to answer any questions. 

 

Is Upper Looper a CPSIA compliant shop?

Yes!  We are a compliant shop, so you can be confident that the clothing you purchase from Upper Looper meets or exceeds CPSIA safety regulations.

 

Do you accept exchanges for different size? 

Yes! I’m happy to accept exchanges when possible. Just contact me within 3 days of delivery and ship items back to me within 7 days of delivery. 

 

Do you do custom sizing?

Not every child fits into the standard size chart, so I’m happy to accommodate custom sizing in most styles. 

 

Do you take custom orders? 

Unfortunately, I’m unable to take custom orders.